Privacy Policy

Privacy Policy

Introduction

Welcome to https://pcp-claims-service.dreamdwellings.net (hereinafter referred to as “the Company,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, usage, and disclosure of information from users who access our website, utilize our applications, or interact with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://pcp-claims-service.dreamdwellings.net.
  2. Mobile and desktop applications developed by us.
  3. Online services and products offered through our platform.
  4. Any other linked websites or digital assets that fall under our control.

Please note that this policy does not extend to external platforms, third-party applications, or services accessed through links on our site, as these entities have their own privacy policies governing data handling.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  1. Using Our Services: When you register and use our applications or services as an authorized user, we collect and process your personal information to provide seamless access and enhance your experience.
  2. Website Visits: Any interaction with our websites linked to this policy involves data collection, which may include cookies, browser type, referring/exit pages, and operating system.
  3. Communications: We may reach out to you via various channels, including email, phone, or SMS, for newsletters, promotional offers, surveys, or service updates.

Personal Data Collection

We gather a range of personal data, categorized as follows:

  1. Account Information: This includes user IDs, passwords (hashed and salted), profile details, and account settings.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are collected for secure transactions.
  3. Financial Data: We may store financial records, banking information, or insurance details required for specific services.
  4. Purchase History: Records of your purchases, including products, quantities, and transaction amounts, to provide personalized recommendations and improve our services.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network data to deliver content and perform analytics.
  6. Location Data: Information about your physical location when you use our location-based services or when we need to facilitate nearby service requests.
  7. Feedback and Reviews: Your comments, ratings, and reviews help us improve our products and services.
  8. Social Media Data: If you choose to log in through social media accounts, we may collect information from those platforms as permitted by their privacy settings.
  9. Product Interaction: Details about your engagement with our products, such as viewed items, added wishlists, or product inquiries.

We obtain this data through direct user input, automated tracking technologies (like cookies and device identifiers), and third-party providers who assist in data collection and processing.

Cookies

To enhance user experience and improve our services, we use cookies, which are small text files stored on your browser:

  1. Strictly Necessary Cookies: These ensure basic functionality and enable secure login and navigation.
  2. Preference Cookies: Customizing settings for language preferences or location-based content.
  3. Analytics Cookies: Used by analytics providers to track website usage, gather user behavior data, and compile aggregate reports.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for collection or as required by law. Once the retention period expires, or when the purposes have been met, we securely delete or anonymize the data to protect your privacy.

Security Measures

The Company has implemented robust security measures to safeguard your personal data:

  1. Data Encryption: We use encryption protocols for data in transit and at rest to prevent unauthorized access.
  2. Secure Processing: Our payment gateways and service providers are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring secure transaction handling.
  3. Access Controls: Only authorized personnel have access to sensitive information, and they are bound by confidentiality agreements.
  4. Regular Audits: We conduct periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected data from a minor, please contact us at the address provided below, and we will take appropriate steps to delete that information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit the use or processing of your data.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Assert your right to be free from discrimination when exercising your data privacy rights.
  8. Appeals and Complaints: File formal appeals or complaints with our privacy officer if you believe your rights have been infringed upon.

For detailed information on how to exercise these rights, please contact our Privacy Team using the details provided below.

Changes to Policy

The Company reserves the right to update this Privacy Policy at any time. We will post a noticeable notification on our website or inform you directly through email if there are significant changes. We encourage users to review this policy periodically to stay informed about their rights and how we protect their data.

Contact Information

For any privacy-related inquiries, requests for information, or data access, please contact us:

We value your trust in our company, and we are committed to maintaining the highest standards of data protection.